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 Please read this cancellation policy before booking your appointment.

 I work by appointment only. Please be respectful of my time, as I am with yours.

We understand things come up in life.  Your schedule is important to us.  Please respect our time by confirming your appointments.  We will personally reach out to confirm your appoint the day before.  We must have a confirmation by 10 pm the prior to your appointment, or your scheduled service will be cancelled.

Appointments reminders are sent out 48 hours in advance.  If you are unable to keep your appointment for any reason, please contact us by phone or text at  480-447-6244 or email contact@desertsolutionsskintherapy.com

Cancelled appointments less than 24 hours of scheduled appointment will assess a fee of $50.  Clients who no-show without cancelling will assess a fee of $75.  
All fees must be paid in full before scheduling additional services. You may reschedule your appointment up to 24 hours in advance with no cancellation fees.
 

We love ALL our clients! We just want you to show up! If you truly must reschedule, please do so before the 24-hour deadline.

If you're a Groupon holder, please be advised that you may only reschedule your first appointment one time. No further bookings will be accepted.

Prepaid package deals booked will be charged at full price value for all applicable cancellation or no-show fees.

If you are running late, we can only hold your appointment up to 5 minutes.  New clients MUST arrive 10 minutes early to complete all paperwork prior to appointment time.

If you run habitually late, please keep this in mind when scheduling.

I will personally reach out to you by text the day before your appointment to confirm you are coming. You must reply to this text or your appointment will be cancelled. 

Effective April 30, 2019 

Updated: June 14th, 2025

There are SO MANY reasons that will prohibit you from having a service. 

Here are just a few:

Sunburns, rashes, blisters, open sores, lesions, active acne, feeling ill, herpes zoster, viruses, colds, flu, fever, bacterial infections, impetigo, boils, cystic acne grade 4, lumps or swelling, acne rosacea, conjunctivitis, styes, fungal infections like ringworm, blepharitis, sensitivity or allergy to products, eczema, psoriasis, bruising, recent facial surgeries, broken bones; including the nose, bleeding, abscess, facial cancer, head lice, recently consumed alcohol, under the influence of drugs, recent head or neck injury, contagious disease, recent hemorrhage or scarring.

• If you have been on Isotretinoin or Accutane,  you must wait 6-12 months after being off medication to receive a treatment.

• If you have had a recent facial, you must wait one week to receive another treatment.

• If you had a recent facial with dermaplaning or microdermabrasion, you must wait 4-6 weeks before receiving another skin treatment.

• If you've had a recent laser treatment, Botox, Dysport, Restalyn or any other injectables, you must wait two weeks before your next treatment.

• If you have been recently microbladed, you must wait 4 weeks to receive a treatment.

• If you have recently has eyelash extensions, you must wait 3 days before receiving a treatment.

• If you've been recently waxed, you must wait 2 days before receiving treatment.

• If you are on any prescription medication for the skin, such as Adapalene, Epiduo Forte, Differin, Clindamycin, Tretinoin, Retin-A, (or any form of Retinol, including Retinoids, Retinaldehyde or Renova),  or Hydroquinone: these medications must be stopped for a 72 hour minimum before a basic skin treatment can be initiated. 

• If you are on any of the above-listed medications and are wanting to schedule a facial with dermaplaning or microdermabrasion, you must stop the medication for ONE WEEK before desired scheduled service.

  Consult with us BEFORE booking your appointment.  

If you are UNSURE, please TEXT ME at 480-447-6244 Before scheduling your appointment.

We're going to be using acids or enzymes.  It is best NOT to shave the day of receiving service.

Please use your cell phone number when booking. Appointments are confirmed by text. If I’m unable to reach you by text, your appointment will be canceled.